Chatbots are a useful way to engage better with customers and visitors to your website. However, to make the most of them you need to follow certain guidelines. Set Clear Goals For Your Chatbot Your chatbot will be unique to your organization or personal brand. What do you want it to achieve? Do you want… Continue reading Optimizing a Chatbot on Your Website
Tag: chatbots
Chatbots and Customer Service
Gartner predicts that chatbots will become a primary customer service channel within five years. Whatever you think of chatbots, these and other automated customer service solutions, such as those unavoidable automated phone answering systems you encounter at all large (and, increasingly, smaller) companies where you have to constantly “press 1 for x,” “press 2 for… Continue reading Chatbots and Customer Service